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A person reads everything that comes in, and that person can actually fix things. Same day, under 4 hours on weekdays.
- Billing, refunds, account details — anything you'd rather not put in a public channel.
You shouldn't have to be the one who notices
This service runs while you're offline — that's the whole point of it — which means when something stops, you're the last person in a position to spot it. So we watch for it: expired connections, a stream that produced nothing, posts that stopped going out. If one of those trips, we tell you and we tell you what to do about it. You finding out from an empty feed is us failing, not you.
Cancelling or want your money back? No need to message anyone — it's one click, and the terms are on the refunds page. We're not going to make you ask a human for permission.